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A written guarantee is a published rule, not a slogan in a footer.
If we verify an on-time payment and then fail to report it, the written guarantee is the document that says we fix it at our cost. It is not a vibe. It sits next to the four dated stops because those stops are how you prove what happened. Logged, Paid, Verified, Reported: each dated, each downloadable. The guarantee reads against that record.
You should not lose a month of credit because our record misfired. The file is the argument.
What it covers: a verified on-time payment we failed to furnish. We refile it with all three bureaus at our cost and credit you a year of Membership. What it does not cover: a month you did not pay, a payment we could not verify because the records were not there, or a score decision that belongs to a lender. A missing month leaves the record open. That gap is visible. You supply the record. Reporting resumes. That is an unverified month, not a reporting failure.
Who it is for: renters who keep the record, including Free. Free is $0: verification, three bureau reporting, owner funded Rent Credit when the building is in network. Membership is $39 a year or $4.99 a month for out of network and roommates. Building is $5 per occupied unit per month. The guarantee is not a paid add-on. It is part of keeping this record.
Read it before the first month. Then check the building. Then log your rent. Legal pages live at /terms-of-service. Compare plans at pricing. Dated proof, then a written rule about our mistakes.