Privacy Policy

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Nopona touches the largest payment most people make and the credit file it can build, so this policy is written to be read. It explains what Nopona Housing Solutions Inc. collects through nopona.com and the app, why, who sees it, and the control you keep.

Company: Nopona Housing Solutions Inc.

Address: [PHYSICAL ADDRESS]

Phone: (888) 791-7006

Email: support@nopona.com

1. Information We Collect

  • Account information: name, email address, mobile phone number, sign in credentials.
  • Lease and address information: your building, unit, rent amount, due date and payee details, used for the address check and to deliver payments.
  • Bank account information: the account you authorize for debits, held through our regulated payment partners.
  • Payment history: the dated stops on each rail, delivery receipts, and the on time record that reporting furnishes.
  • Identity verification data where the law requires it for payments or reporting.
  • Technical information: device and browser type, IP address, and usage that keeps the service working and secure.

2. How We Use Your Information

We use this information to run the address check, schedule and deliver payments, date every stop on the rail, operate the payment guarantee, furnish on time payments where you turn reporting on, apply Rent Credit with its funder named, process Memberships, provide support, secure the service, prevent fraud and meet legal obligations. We do not sell your personal information and we do not use your payment history to target advertising.

3. Credit Reporting

Reporting is optional and off until you turn it on. When on, we furnish on time payments only to Experian, Equifax and TransUnion, including back reporting where documentation supports it, and we respond to bureau disputes as a furnisher must. Switching reporting off stops future furnishing; it does not remove history already on file with the bureaus, which the bureaus control.

4. SMS Messaging and Mobile Data

When you opt in to our SMS program, we collect your mobile phone number and a record of your consent so that we can deliver the account notification messages you have requested. That information is used to operate the program and to send those messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may cancel SMS messages at any time by replying STOP, and you may request help by replying HELP. Message frequency varies, and message and data rates may apply.

5. How We Share Your Information

We share information with our regulated payment partners to move your rent, with the three bureaus when you enable reporting, with your property only to the extent needed to deliver and confirm payment, with merchants only to settle an offer you redeemed, with service providers acting on our instructions, when required by law, or in a corporate transaction, in which case this policy continues to apply. Owners on Building plans see portfolio payment status, never your bank details.

6. Retention and Security

We keep information while your account is active and as long as payments law and furnisher obligations require, then delete or de-identify it. Protections include encryption in transit and at rest, access controls, monitoring and segregation of banking data with our payment partners.

7. Your Choices and Controls

You can switch reporting off in one tap, change or remove your bank account, cancel scheduled payments before the debit date, export your data, delete your data subject to records we must keep under payments law, and close your account, at any time.

8. Children

The service is for adults. We do not knowingly collect information from anyone under 18, and we delete it if we learn we have.

9. Changes to This Policy

Material changes are posted on the site before they take effect.

10. Contact

Privacy questions: (888) 791-7006, or support@nopona.com.